Privacy Policy

Kriscel Tech Pvt. Ltd. ("Company", "we", "us", or "our") is an IT services company providing Business Development and Digital Marketing solutions. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.kriscel.com) or use our services.

Please read this policy carefully. By accessing our website or using our services, you consent to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Full name, email address, phone number, and company name
• Billing details, including address and credit/debit card information
• Business requirements and project-related information
• Communication history, including emails, calls, and chat records
• Website usage data, including IP address, browser type, and pages visited

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• Data collected through cookies and tracking technologies
• Log files, including IP address, access times, and referring URLs
• Device information, including operating system and browser version
• Analytics data through Google Analytics or similar tools

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and managing the services you have requested
• Creating and maintaining client accounts
• Processing invoices, payments, and receipts
• Providing customer support and resolving queries
• Sending marketing campaigns, newsletters, and promotional emails, with opt-out available
• Improving website performance and enhancing user experience
• Complying with legal obligations and resolving disputes
• Fraud prevention and security monitoring

3. Sharing of Information

We may share your personal information with the following parties:

3.1 Service Providers

Trusted third-party vendors who operate on our behalf, including payment processors, cloud hosting providers, email service providers, and analytics companies. These vendors are permitted to use your information only as instructed by us.

3.2 Business Partners

Relevant partners involved in digital marketing campaigns or business development projects, only with your prior consent.

3.3 Legal Requirements

When required by law, such as in response to court orders, requests from government agencies, or during legal proceedings.

3.4 Business Transfers

In the event of a company merger, acquisition, or asset sale, your information may be transferred. You will be given advance notice in such cases.

We will never sell, rent, or trade your personal information to third parties for commercial purposes.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL/TLS encryption for all data transmissions
• Secure servers and firewalls
• Regular security audits and vulnerability assessments
• Employee training on data privacy best practices
• Access controls ensuring only authorised personnel can access your data

Please note that no transmission over the internet is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. Cookies Policy

Our website uses cookies, which are small text files stored in your browser. Cookies are used for:

• Session management, including maintaining your logged-in state
• Remembering your preferences, such as language and settings
• Analytics, including tracking website traffic and usage patterns
• Marketing, including displaying relevant advertisements

You may disable cookies through your browser settings; however, this may affect certain website features.

6. Data Retention

We retain your personal information for as long as:

• Your services remain active or your account exists
• Retention is required to fulfil legal obligations
• Retention is necessary to resolve disputes

After account closure, we retain basic records for 3 years for legal compliance purposes, after which the data is permanently deleted.

7. Your Rights

You have the following rights regarding your personal information:

• Access: the right to know what information we hold about you
• Correction: the right to have inaccurate information updated
• Deletion: the right to request deletion of your information
• Portability: the right to export your data
• Objection: the right to object to certain uses of your data
• Marketing opt-out: the right to unsubscribe from promotional communications

To exercise any of these rights, please contact us at legal@kriscel.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We recommend that you review their privacy policies separately.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will take effect upon posting to our website. For material changes, we will notify you via email or a prominent website notice. Continued use of our services implies acceptance of the updated policy.